YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. . If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. g. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. Our network reaches over 99% of the UK, so we've got you covered. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. • Stop smart devices from sending traffic on internet (printers, etc). 168. Back to Top. Use your parental control PIN to control access to programmes with an age rating. You may want to keep your Mini Hub plugged in to make. You can then set up your BT Smart Hub. Select an option that apply: it's too long. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. To find out how to use it, just click on the dropdown for your Hub. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. screen time online . 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. Press then go to (Settings) (at the top right of your screen) and selectBT Sport; Mobile Plusnet Mobile; Sim only deals. By using Broadband Backup, your BT Mobile parental controls will apply. A master reset will delete all personal configuration settings on your BT 4G Home Hub. Low on minutes, data or texts? Just add one of our bolt-ons. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Mobile. Follow these easy steps to set up BT Parental Controls to block YouTube:BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 98. 1. pausing the internet for your children during mealtimes or after bedtime). 168. Coverage checker. Received a shiny new smart hub two weeks ago. Hi folks. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. The issue I'm having is tha. Includes BT Virus Protect and a BT. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. 27. 5. BT Parental Controls allow you to restrict certain types of websites on. Click the Settings tab, at which point you’ll be asked to enter your admin password. That’s why we include BT Parental Controls free with all our broadband packages. If the MAC address is changed, then there would be no connection. Options. Parental controls are just part of the way you can help keep your child safe online. If you delete your account – your settings will be lost. Follow these simple steps to permanently remove BT Parental Controls. You can change it at any time. Home phone & Mobile. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. RyanJames. We’ll email or text you when your broadband is ready. Unless of course you have the extra BT Complete Wif black disc, as that only works with the smart hub 2. Go to the URL of a proxy site. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Coverage checker. Enable parental controls. If it’s not use our hub light guide to get back online. Parental control may not be able to completely block some APPs and web pages. Simple. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. To find out how to use it, just click on the dropdown for your Hub. Parental Controls - suggestions how to delete? I am temporarily using BT Mini Hub (after telegraph pole knocked down outside bringing all the lines down, and will not be normal broadband service for several more weeks at least). The GHI shows you how. 5. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Home phone including Digital Voice; BT Mobile; Email. By phone: call 1818 from the EE device you want to remove or apply parental controls to. There are two kinds of PIN for BT TV. 99. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. Cell Phones. My previous address with an. Tap Echo & Alexa and select the device you want to enable controls on. BT Broadband . Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. I have BT Fibre with Smart Hub 2. 2. It’s also important to consider installing anti-virus software and parental controls:BT Parental Controls allow parents to fixed filters on their home wi-fi network to manage what type in websites their children can access and minimise harm. . 2. Yes, you can use any third party router with BT broadband. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. . Plug the other end into one of the yellow ports in the back of your broadband hub. The latest firmware for the SmartHub 2 is: v0. You need to change this to “Manual”. Re: Cannot manage BT Parental Controls. 4GHz or 5GHz band, depending on. com , so we can help you troubleshoot. Find the best signal location in your house - this is often near a window. Money. Smart Hub 2's new addition will make parents feel like online gods. 1. Spent over an hour on the phone with helpful BT chap in Swansea, did 'shipping condition' reset to TV and reset hub (pinhole at the back), but no luck. Here are some answers to help you. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. View and Download BT Mini Hub quick start quide online. Click on the clock icon and set the times when the. Bolt-ons. 1. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. At this stage, you’ll be asked to enter your admin password. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. . The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. The parental controls have not worked since it was connected. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Find out how to fix any problems you might be having with BT Parental Controls. Use your parental control PIN to control access to programmes with an age rating. Non-BT business hub or router: It's preferable that you use a BT Business Hub. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-A User Guide-SI v6 [2]. Bolt-ons. 1. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. . Home setup, Wi-Fi & network discussions. Select Change admin password To change the admin password on your BT Smart Hub, start by opening a new web browser on a device connected to your Hub and type 192. I've also got a Wi-Fi disc setup. 1. Existing customer with a BT Hub. The default PIN is 1234. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. 1 254, as BT chap suggested). 10-04-2021 3:27 PM. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. You can set different time limits for different days of the week, so you can make sure they have enough time for school, homework, and other activities. indd 4 06/06/2017 11:48BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. @SteveoSteve. Slide the button to Off in the BT. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Archive Staging. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. TV & Broadband. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. BT Smart Hub and Ultrafast Smart Hub. Set time limits: This is a great way to make sure your kids aren’t spending too much time online. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. These filters will. 4GHz or 5GHz band, depending on. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Help & support2. It worked for my set up anyway. 254 in the address bar – this will open the Hub manager. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. Home phone including Digital Voice; BT Mobile; Email. 5. Scroll down to the ' My Extras' section and click Personalise your settings in the ' Parental Controls ' panel. My plusnet hub was working 10 days ago but I must admit I didn't check it was the other day when I swapped it for the BT business smart hub. YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. Watch the video to get quick tips on how to manage parental controls on BT Broadband. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. . Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. Recordings are only available to watch on the TV box on which they were recorded. Parental controls wont turn off. Re: Replacing Smart Hub 2 with an Asus router. Set up your Smart Hub Plus by following the instructions in the EE app. Have a new hub coming so once recieved, will start from scra. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. Children's experiences online are unique and constantly changing. Most new devices work well with dual-band wi-fi. Your Parental control PIN is set on each box. I’ve since upgraded to a Ubiquiti kit. - BT Community. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. The default PIN is 1234. Get 3 months free broadband. You can adjust these settings in the mobile section of MyBT. BT Smart Hub; Parental control ; BT cloud storage ; BT speed promise or £20 paid back to you ; Ideal for a couple of devices to browse and stream ; BT Fibre 1 (BT superfast Fibre 1) Download speed ranges from 46 Mbps to 50 Mbps ; 39 stay fast guarantee ; Upload speed ranges from 8 Mbps to 9 Mbps ; Unlimited data usage ; BT Smart Hub; Parental. BT Parental Controls is a network based solution designed to help parents protect their children online. No BT Home Hub 4. A site is being blocked incorrectly by BT Parental Controls. See how to set up BT Parental Controls and which sites to block. There have been a few issues with parental controls not. BT introduces internet filter for all devices. Press then go to (Settings) at the top right of Version 1. Scroll down. It's free for all BT Broadband customers. Other notable elements are the Hub 4’s integrated parental controls, which allow you to cut off any device from your network at set times (such as children’s laptops after bed time) and WPA2. Pay nothing until Spring 2024. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. 5. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. BT Parental Controls. Parental controls for Apple, Android and other devices. 6. 0 Ratings. The new system uses 802. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. You can then set up your BT Smart Hub. There are many differences between a Smart Router and a Smart Hub. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. That will clue him in on your activities, and you wont be able to completely hide. The Hub Manager is where you can change or view your Hub’s settings. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. . 168. There are two PINs: one for parental control and one for payments in BT Player. Use your parental control PIN to control access to programmes with an age rating. Download Link - Direct Download, Instant Download. Options. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. The second. Once activated, you will then be able to change your filter level to. We regularly release software upgrades for our Hubs. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. I've tried rebooting the smart hub and trying in a different browser but there's no chang. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. 99. The default PIN is 1234. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. I have lost the feature to turn off Parental Controls temporarily (for one hour). Annual price changes and terms apply. Web Protect and Advanced Web Protect. 12. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. Follow these easy steps to set up BT Parental Controls to block YouTube:Solved: Urgent please Help - How to set up parental contro. To lock apps: Step 1 – From the Smart TV home menu, select Apps. If you’ve lost the password. If this works, restart all your devices and then connect them again. e. Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. For BT Access Control to work you need to switch it on. 3. Enter your admin password. I am trying to override a blocked site but BT. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. They are easily over come and are device specific. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. See the diagram opposite. Turn your Hub so the bottom is facing upwards; Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds; Your Hub will restart automaticallyBT Parental Controls. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. To start using parental controls within your BT Smart Hub 2 for your families devices: Download the EE app for Android and Apple devices. Prices and terms subject to change during the contract term. HI Josie. Existing customer with a BT Hub. Our network reaches over 99% of the UK, so we've got you covered. 7 REPLIES 7. The default PIN is 1234. Any help would be most appreciated. Email; Billing. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. If the MAC address is changed, then there would be no connection. There are a range of filters to choose from to block content and usage. 4 and 5 Ghz). . We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. 99/month. There are a range of filters to choose from to block content. Bolt-ons. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. indd 4 05/06/2017 14:43Hi, I was wondering if anybody could advise me on alternatives routers I can use with my service other than the Bt smart hub 2? The reason behind me wanting to use a different router is for better parental controls, the parental controls don’t really work for me right now 😐 as soon as the devices go off a new ip address is issued and my son is. 168. Open a new web browser. Archive Staging. on 11-05-2020 03:27 PM. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. Since I received this, I have had problems setting up parental controls for one of my daughter's laptop. You can get BT Parental Controls by accessing them through your My BT account. More top tips include: Talking to your child. 4. There are a range of filters to choose from to block content and usage. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Parental controls and PINs. Everything is going great but I can't set up BT Parental Controls or Web Protect. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. . My kids are way to smart (aren'tI've recently started using a Hub 4. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. From the app, click Your products, scroll down, and select BT Parental controls. Tap Devices in the bottom menu bar. Access Control on the new BT Smart Hub brookheather . BT Parental Controls help keep your children safe online. Prior to this they worked without fault. I have done so a number of tim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. BT Smart Hub 2 replacement questions come up all the time, and with good reason: understanding router features and technologies is a bit confusing. • Stop smart devices from sending traffic on internet (printers, etc). ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. Free P&P and no upfront costs. 254 into the address bar. You can change it at any time. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Assuming your region is correct select Next. Email; Billing. How to turn off BT Home Hub Smart Setup. Once you’ve clicked on the device, the following screen should appear. Wi-Fi Controls is for those with a Smart Hub 2 only, allowing more control over that device including the ability to stop the internet. BT also offer the following functionality:Existing customer with a BT Hub. If you are not able to acce. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. 5. 254 in a web browser to open BT Hub Manager. Note: For parental controls to work correctly, your devices and apps must be up to. Banda. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. 31K subscribers. Whenever I try I get the message below with the option greyed out for Parental Controls. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. . The issue I'm having is tha. Flexible and affordable sim only deals with no contract. BT Fibre broadband. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. Home phone & Mobile. Now we are being offered a new router by BT (presumably the latest. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. 11ac. It’s also important to consider installing anti-virus software and parental controls:Remember that parental control settings are only one part of online safety. This will open the Hub Manager. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. You can change it at any time. Please try after 15 minutes. A site is being blocked incorrectly by BT Parental Controls. com, reset hub, phoned bt customer services, but nothing works. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. Help us improve our process for when you experience home Wi-Fi issues. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls.